The purchase of a Promira Serial Platform includes a one-year hardware warranty as well as a one-year application support agreement. For customers who purchased their Promira platforms prior to July 2015, Total Phase has extended your hardware warranty and application support until August 31, 2016 - at no additional charge.
The hardware warranty protects you financially from the potential failure of an older device. And your Promira application support service agreement provides access to new firmware, software, technical support, and the ability to upgrade your Promira platform with additional applications.
Your Promira platform application support agreement end date is embedded in the license file. In order to update your device with the latest firmware, the license file must first be updated. Follow these steps to take advantage of the latest capabilities of your Promira platform:
1. Download and save the latest files:
- A new license key (PMU file) is available through your "My Devices" dashboard. Click here to log into your user account; you'll be automatically taken to your personal dashboard. Click on "My Devices" > "Request License Key" link and download the file, for the appropriate device.
2. Unzip and run the Promira Firmware Update Utility v1.34, following the instructions in the readme.txt file. In this process, you'll be copying/saving both the PMU and the latest firmware files to the Promira.
Once you have completed these steps, your Promira platform will reflect the new August 31, 2016 application support end date AND have the latest firmware too.
Do you have questions about your Promira platform? Would you like to learn more about extending your application support and your hardware warranty?
